Refund & Cancellation Policy

Refund Eligibility

Refunds may be issued under the following conditions:

• —The wrong service was billed or delivered by Globexa
• —The service was not rendered due to a fault on Globexa's part
• —A duplicate payment was charged
• —The service could not be completed within the agreed timeframe due to Globexa's failure

Refund Process

• —Refund requests must be submitted in writing to GlobexAgentTrading@gmail.com within 7 days of the transaction date
• —Refunds will be made onto the original mode of payment (Visa or Mastercard)
• —Refunds will be processed within 10 to 45 working days, depending on the issuing bank of the credit card
• —Globexa will review all refund requests and respond within 5 business days

Cancellation Policy

Clients may cancel a service under the following conditions:

• —Cancellation requests must be made in writing within 48 hours of payment for a full refund of service fees (excluding government fees)
• —Cancellations after 48 hours but before service commencement may be eligible for a partial refund at Globexa's discretion
• —Once a service has commenced, cancellation will not entitle the client to a refund of service fees already incurred

Replacement / Correction

Globexa will correct or redo services at no charge if:

• —The wrong service was delivered by Globexa
• —Documents or outputs were defective due to Globexa's error
• —Work was not completed as agreed in the service scope